Casa " FAQ

FAQ

1.Are you manufacturer or trader? Where are your factory located?

We are manufacturer. Our headquarter is based in Shanghai, China, and brance office in Changsha, Hunan province.

2.What is the production lead time?

Standard 25-45 calendar days after deposit received and techinica data confirmed , we can make special arrangement for better shipment if needed.

3.How long is your warranty? Can we extend?

12 months after installation and commision or 18 moths from the day that the equipmet arrived on site. Prevail in the first arrival date.
Warranty can be extended with extra charge.

4.What are the International Commercial Terms(Incoterms) accpted?

We have done various incoterms like: FOB, CIF, CFR, EXW, DDU, DDP, CIP etc and we have professional team to handle the shipping and professional shipping partner.

5.What are the payment terms?

T/T,L/C, PayPal, Western Union, Alipay, etc. It’s flexiable.

6.Have you done similar projects overseas?

The company’s business scope covers more than 160 countries and regions around the world such as the United States, Russia, Britain, Portugal, Poland, Switzerland, Italy, Malaysia, Australia, Tanzania, Ethiopia, Malta, Moldova, Uzbekistan, Iran, Egypt, Saudi Arabia, UAE, Ecuador, Dominica, Panama, Uruguay, Argentina, Indonesia, Bangladesh, and others, and we gained good reputation.

7.What certificate do you have?

We have CE. ISO, Rohs, BV, TUV, CCC, SGS etc.

8.What kind of after-sales service you can offer?

We will reply to you within 12 hours by e-mail or phone, and solve the problem with online guidance, we can also send our qualified engineer on site in 1 month if needed.

9. Do you have a professional engineering team for installation and supervision on site?

Yes, we have an engineer team to work overseas with rich experience.

10.What documents will you provide?

Usually we will provide DQ,IQ,PQ,OQ, FAT, SAT, operation manual, maintenance instruction, layout drawing,etc.

11.How will we track down the order states?

We will provide the production picture in a timely manner so you will clear know the production status.

12.Can you offer free storage in your warehouse just in case?

Yes, we will do that to relieve the pressure of the customer if needed.

13.Are you a manufacturer?

Yes, we are a manufacturer, and we provide the competitive price and good quality.

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